Frequently Asked Questions (FAQ)

What is Physical Therapy?

Physical therapy is a non-surgical, highly interactive treatment of an injury or condition. A physical therapist can educate you about your problem so that you can help yourself return to your daily activities. An evaluation determines the therapist’s approach to solving your condition. The treatment technique and number of sessions will depend on your diagnosis. Treatment sessions last from 30-60 minutes. You may receive hands-on techniques and manipulations, movement and posture education, home exercises, and modalities.

What is Occupational Therapy?

Occupational therapy focuses on helping people across the lifespan participate in the things they want and need to do through the therapeutic use of everyday activities, or occupations. Within our setting, our Occupational Therapists and Occupational Therapy Assistants help people recovering from injury to regain skills, often providing supports or splints for children and adults experiencing physical and cognitive changes.

Do you already have your first appointment scheduled?

If you don't find the answer below, just give us a call at (920) 991-2561 or toll-free at (877) 991-2561 and we'll be happy to answer your questions!

What should I bring with me on my first visit?

  1. Completed registration papers

  2. Insurance Card

  3. Name, address, and phone number of your employer/policyholder and referring physician

  4. The physical or occupational therapy prescription from your MD

  5. Emergency contact names and numbers

  6. Names of any medications you are taking

  7. For minors, a parent or guardian with them, unless documented verbal authorization has been previously received.

  8. Your medical history (types/dates of any surgeries or past/present medical problems you feel we should be aware of).

  9. Any claims numbers (If this injury happened at work or was associated with a motor vehicle accident)

  10. Appropriate clothing (see above)

  11. Datebook/cellphone calendar

  12. If you are being seen after surgery bring any braces, crutches, and/or other assistance devices issued.

  13. A ride home, particularly if your physician has instructed you not to drive

  14. A desire to work hard and compliance to help us help you.

Are there facilities for me to use to change my clothing?

Yes, at all APTSM locations.

What should I wear to my first appointment?

  1. If we are seeing you for your ankle/leg/knee or hip, please wear or bring with you a pair of comfortable shorts.

  2. If we are seeing you for your shoulder/back/neck/arm or wrist, please wear comfortable clothing, and possibly a button-down shirt or other clothing to expose the area to be examined.

How much will it cost?

Every insurance plan is different. We encourage you to reach out to your insurance provider directly to discuss copays, deductibles, and requirements. We are more than willing to help guide you with this process.

We also offer cash pay rates for those who do not wish to go through their insurance provider.

How long will I have to come to therapy?

That’s a great question. During your first visit, the therapist will work with you to develop a plan of care. Each plan is different and individualized to your needs.

Do I need to see the doctor, or have a referral, before starting therapy?

No. Wisconsin is a direct access state, meaning you do not need a referral to start therapy in most situations.

Have a question that hasn’t been answered?

Call us at 920-991-2561 or Toll-free at 877-991-2561

You may also use the form below to submit a question and someone will be sure to respond to your inquiry as soon as possible during normal business hours.